is dedicated to providing exceptional service to our clients, candidates, and partners. We value your feedback and are committed to addressing any concerns promptly to improve our standards. This policy outlines our procedure for handling complaints efficiently and transparently.​

 

Complaints Procedure

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If you are dissatisfied with our services, please contact us as soon as possible. Our structured process ensures your complaint is handled fairly and promptly.

 

How to Contact Us

 

To raise a complaint, please contact our Customer Relations Manager:

 

• Phone: 07584057870

• Email: info@clementinerecruitmentlondon.co.u

• Address: Clementine Recruitment, The Vista Centre,suite5 floor, B block Suite 12B 50 Salisbury Rd, Hounslowclementinerecruitment.co.uk

 

Company Number: 15089886

 

We recommend contacting us by phone first to attempt an informal resolution.

 

Stage 1: Submitting a Complaint

 

If informal resolution is not possible, please submit your complaint in writing within 7 working days of the issue arising to the Customer Relations Manager via the contact details above.

 

• Acknowledgement: We will confirm receipt within 7 working days.

• Response: A full response, including our findings and proposed resolution, will be provided within 15 working days.

 

Stage 2: Review by HR Manager

 

If you are not satisfied with the initial response, you may request a review by writing to our HR Manager within 14 working days of receiving the response. Please specify why the response was unsatisfactory.

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• Acknowledgement: The HR Manager will confirm receipt within 7 working days.

• Response: A reviewed response will be provided within 15 working days.

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Final Stage: Escalation to Director

 

If the HR Manager’s response is unsatisfactory, you may escalate the complaint to our Director of Business Development within 14 working days of receiving the HR Manager’s response. Clearly state the reasons for your dissatisfaction.

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• Acknowledgement: The Director will confirm receipt within 7 working days and outline the investigation process.

• Final Decision: A final response will be provided within 14 working days, detailing the outcome. This is Clementine Recruitment’s final decision.

 

Complex Cases

 

Some complaints may require extended investigation due to their complexity. In such cases, we will:

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• Send an interim response explaining the steps being taken.

• Provide revised timescales for a full response.

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Our aim is to resolve complaints quickly and thoroughly.

 

Contact Us

 

For questions about this policy or to discuss a complaint, please use the contact details above. Your feedback helps us enhance our services.