is committed to delivering exceptional service to our clients, candidates, and partners. We welcome your feedback, including comments, suggestions, queries, or complaints, to help us improve our standards. This policy outlines our approach to customer service, communication, and data access.

 

1. Courtesy

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Our recruitment consultants are trained to uphold high customer service standards, ensuring they are knowledgeable, professional, and courteous in all interactions to meet your needs effectively.

 

2. Communication

 

We aim to respond to all phone calls, emails, and inquiries from clients and registered candidates within 3–5 working days. If we cannot meet this timeframe, we will inform you promptly and agree on a new deadline.

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3. Consistency

 

We review our policies annually to ensure alignment with business needs and the Recruitment and Employment Confederation’s Code of Professional Practice. This ensures consistent, fair application of our standards across all customer interactions.

 

4. Complaints

 

We strive for fair, prompt, and just resolutions to any complaints. Please direct complaints to our Customer Relations Manager or HR Manager, who will acknowledge and handle them per our Complaints Policy.

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5. Access to Information

 

We comply with the UK General Data Protection Regulation (UK GDPR). Any personal or confidential information we hold about you is accessible for review or editing upon request. Contact our Customer Relations Manager or HR Manager to exercise your data rights.

 

6. Reducing Bureaucracy

 

We aim to minimize unnecessary paperwork while maintaining compliance with legal and professional standards, ensuring a streamlined experience for our customers.

 

7. Policy Review

 

This policy is reviewed annually to reflect changes in our business and to ensure its effectiveness in meeting customer needs

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8. How to Contact Us

 

To share feedback, raise a query, or make a complaint, please contact:

 

Clementine Recruitment

 

The Vista Centre,suite5 floor, B block Suite 12B 50 Salisbury Rd, Hounslowclementinerecruitment.co.uk  

 

Email: info@clementinerecruitmentlondon.co.uk

 

Phone: 07584057870

 

Company Number: 15089886

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We value your input and are committed to addressing your needs promptly.